How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact the site owner via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.
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Shipping & Delivery Information
The Fairies is based in Adelaide,Australia. All internet orders are shipped from our distribution centre in Adelaide.
We use Australia Post regular service for all domestic & international shipments.
This service is not traceable,if you require a traceable and faster service please contact us.
All orders are picked and packed within 1-2 business days from the time the order is placed.
Below shipping timeframes are a guide only which are dependant on Postal Services efficiency & Customs regulation requirements. We do not guarantee delivery timeframes.
These timeframes are from when goods are collected from our distribution centre. 

Delivery within Australia - approximately 3-5 business days from despatch.
Delivery to the US - approximately 8-12 business days from despatch.
Delivery to the UK - approximately 8-12 business days from despatch. (UK Customs charges may also apply) 
Delivery to NZ - approximately 4-8 business days from despatch.
Delivery to Asia - approximately 4-10 business days from despatch.
Delivery to Rest of the World - 10-15 business days from despatch.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Returns
Return, refunds and exchanges
We want you to be completely happy with every item you purchase from The Fairies Online Shop.
 
Damaged or faulty items:
If an item is damaged or faulty, you can return it to us for exchange or a full refund of the purchased item.
Please state the reason for the return by emailing or phoning us prior to sending the goods back.
 
Other items:
If an item is not damaged or faulty, you may still return it for a full refund of the purchase price (but not the cost of postage) provided that you return the item to us:
(a) within 30 days after delivery to you;
(b) with your order number; and with prior email confirmation
(c) in its original condition and in its original packaging (DVD, video and audio products must have unopened packaging and seals). Any request for exchange of non-faulty items sent as per order will if possible be fulfilled but will be subject to a re-shipping charge up to the value of the shipping charges on the order.
 
Contact details:
If you have any queries regarding your refund or return, please contact us either by email orders@thefairies.com
phone +61 8 8132 2900 (Monday-Friday) (9.30am – 4pm EST).

All returned articles are to be sent to:

The Fairies Distribution Centre
65 Beulah Road
Norwood
South Australia 5067
Australia

If you have any other questions regarding The Fairies Online Shop, the products which are available or an enquiry regarding an order which you have placed, please contact us at the above address.

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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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Credit Card Security
This shopping cart does not collect credit card numbers and does not store card information. ANZ is the egateway provider and we do not handle credit card details directly.
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I have a question on my charges.
Please contact the site owner via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the site owner via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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Currency
The currency in which the credit card transaction will be processed is in $AUD.
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How do I contact you?
You can contact the owners of this shopping cart via the "contact us" page located in the storefront.
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